Postage & Packaging

All orders are delivered by ‘Special Delivery’.

UK - 'Special Delivery'
Items up to the value of £2,500 are sent via the Royal Mail’s ‘Special Delivery’ service at a flat rate cost of £5.00. This service requires a signature and is insured against loss and damage.

Special Delivery is guaranteed to arrive next working day. If someone is not available to sign for the parcel a card will be left with instructions on how to arrange re-delivery or collect it from your nearest Collection Office.

International Delivery
Please contact me using the enquiry form regarding any International orders.

Delivery Timescales

All items are made to order so please ensure you allow enough time for this. As a guide, most orders will take up to 4 weeks. Should you require further information on timescales or if your order is particularly urgent or needed by a specific date, please contact me to discuss this further.

Returns Policy

Due to the bespoke nature of Bojou jewellery with each item being individually made to order, I am unable to provide a full refund for returns. However, if for any reason you are not completely satisfied with your jewellery you may return the goods within 14 days, unworn, in perfect condition, complete with packaging and proof of purchase and an exchange to the same value or a credit note will be provided (please see exemptions below). Exchanges are offered at my sole discretion.

Please contact me prior to returning an item with details of the problem. Returns must be sent via the Royal Mail's 'Special Delivery' service at the customer’s expense and insured for the full cost of the item within the time stated. I cannot be responsible for lost or misdirected returns if they are sent by normal or recorded post.

All items are checked before they are sent out. Please check your order upon delivery. I must be contacted within three days of receipt, in the unlikely event of damage or loss.

Items that cannot be returned:

Commissions:
Jewellery that has been specially made to your own requirements cannot be returned. A non-refundable deposit will be required for all commissions.

Earrings:
For hygiene reasons Under UK Health and Safety law, pierced earrings cannot be returned.

Privacy

Bojou has as commitment to protect any personal information which has been provided. All information is held securely and treated as strictly confidential. Bojou will not share your personal information with any third parties.

External Links

This website contains links to other sites. Please be aware that Bojou is not responsible for the content or privacy practices of such other sites. Personal information which you choose to provide to other websites will be subject to the privacy statements of those sites and we encourage you to read their privacy statements.


Hallmarking

Most Bojou jewellery is hallmarked except smaller items such as earrings which weigh less than 7.8 grams (this is the maximum legal limit for unhallmarked pieces).

For more information on hallmarking, please visit www.thegoldsmiths.co.uk

General

1) We make every effort to ensure that the images on the website are a good representation of the actual item. However, because each item is handmade and due to various factors that may cause distortion, please be aware slight variances may occur. Images are not to scale.

 2) When placing your order it is your responsibility to provide a concise description of your requirements and to ensure all information given is correct. Rings are made to measure in UK sizes. All ring sizes must be quoted at time of order. Due to items being made to order, a charge of £20 plus packaging will be made for any rings that are returned for re-sizing.

3) All contact and delivery information must be provided accurately and in full to guarantee that the order is despatched to the correct address.

4). The content of this website is protected by copyright © bojou. This includes any text, images or graphics which are used on the website. All Bojou jewellery designs featured on this website are the property of Bolyn Moeun.

Jewellery Care

Sterling silver is prone to tarnishing, particularly through everyday wear and tear.

Highly polished silver will lose its sheen for a number of reasons, for example, contact with detergents, chlorine, salt water, fresh water and beauty products such as perfume, hairspray, soap and so on. Exposure to air can also cause silver to lose its shine. Try to avoid contact with the products mentioned and store your jewellery in either a jewellery box or wrapped in a soft cloth or acid free tissue. Ensure the item is not in contact with other jewellery to avoid pieces rubbing together.

Inevitably tarnishing is unavoidable, but highly polished jewellery can easily be cleaned using anti-tarnish care cloths.

Matt finishes will naturally become shinier in time. I am happy to restore matt finishes for a small fee plus postage.
Please contact me for more details.